UnitedHealth CEO details cyberattack root, working 24/7 to 'fix this'

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UnitedHealth Group CEO Andrew Witty revealed caller specifications astir nan cyberattack connected its Change Healthcare portion earlier this year, and said nan institution has been moving astir nan timepiece to afloat reconstruct its systems pursuing nan wide outages from nan attack.

In prepared remarks earlier nan Senate Finance Committee connected Monday, Witty said nan perpetrator of nan Feb. 21 hack was a cybercriminal known arsenic Blackcat aliases ALPHV, confirming earlier reports that nan ransomware group had taken in installments for nan attack.

UnitedHealth CEO Andrew Witty arriving astatine Senate

Andrew Witty, main executive serviceman of UnitedHealth Group Inc., arrives for a Senate Finance Committee proceeding successful Washington, DC, US, connected Wednesday, May 1, 2024.  (Al Drago/Bloomberg via Getty Images / Getty Images)

The CEO said cybersecurity experts are still investigating nan hack, but person truthful acold been capable to find that criminals utilized compromised credentials to entree Change's systems 9 days anterior to nan deployment of nan ransomware, done a remote-access portal that did not person multi-factor authentication.

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Witty said it could beryllium months earlier UnitedHealth knows nan afloat scope of nan information breach, and reconfirmed that nan institution "found files containing protected wellness accusation (PHI) and personally identifiable accusation (PII), which could screen a important proportionality of group successful America."

UnitedHealth expects to return a $1.6 cardinal deed this twelvemonth owed to nan cyberattack successful February. ((Photo Illustration by Sheldon Cooper/SOPA Images/LightRocket via Getty Images) / Getty Images)

The cyberattack connected Change, a supplier of health care billing and information systems and a cardinal node successful nan U.S. wellness attraction system, disrupted payments to doctors and wellness attraction accommodation nationwide for a period while taking a harsh toll connected organization wellness centers that service much than 30 cardinal mediocre and uninsured patients.

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UnitedHealth reported earlier this period that it expects to return a $1.6 cardinal deed this twelvemonth from nan hack. 

Ticker Security Last Change Change %
UNH UNITEDHEALTH GROUP INC. 486.67 +2.96 +0.61%

Roger Connor, CEO of UnitedHealth's OptumInsight unit, which runs Change, said astatine nan clip that Change's drugstore claims and costs guidance businesses are 80% functional, and nan institution will bring much products online successful nan coming weeks. The institution believes Change will return to its baseline capacity adjacent year.

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"We person been moving 24/7 from nan time of nan incident and person deployed nan afloat resources of UnitedHealth Group connected each aspects of our consequence and restoration efforts," Witty told lawmakers connected Monday. "I want this Committee and nan American nationalist to cognize that nan group of UnitedHealth Group will not remainder – I will not remainder – until we hole this."

Reuters contributed to this report.

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