United Airlines CEO vows to keep passengers safe after multiple mishaps

United Airlines CEO Scott Kirby is vowing to support passengers safe aft a bid of mishaps astatine nan carrier, including nan latest incident successful which a formation from San Francisco to an airdrome successful Medford, Oregon, was recovered discovered to person a missing panel connected its fuselage.

Kirby made nan promise successful a missive sent to customers connected Monday morning, saying nan hose is reviewing each incident to understand what happened. 

"Unfortunately, successful nan past fewer weeks, our hose has knowledgeable a number of incidents that are reminders of nan value of safety," Kirby wrote. "While they are each unrelated, I want you to cognize that these incidents person our attraction and person sharpened our focus."

Other caller problems include a United formation that mislaid a rear tyre during takeoff in San Francisco and a formation departing from Memphis, Tennessee that skidded disconnected nan runway into a grassy area. Experts person told CBS MoneyWatch that nan drawstring of incidents are different but most apt coincidental, yet that they could undermine travelers' assurance successful nan airline. 

The incidents occurred aft an Alaska Airlines successful January suffered a mid-flight blowout of a doorway panel, which has heightened concerns astir craft information among flyers. 

In his letter, Kirby said United had already planned immoderate changes earlier nan carrier's tally of issues, including adding a time of in-person training for each pilots opening successful May. The hose is besides adding a centralized training program for recently hired attraction technicians, he added. 

"Our squad is reviewing nan specifications of each lawsuit to understand what happened and utilizing those insights to pass our information training and procedures crossed each worker groups," Kirby said. 

Kirby added that United labor are encouraged to "speak up and raise their manus if they spot thing wrong."

"You tin beryllium assured that each clip a United level pulls distant from nan gate, everyone connected our squad is moving together to support you safe connected your trip," he wrote.

In:
• United Airlines