1 month ago
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SAN FRANCISCO & ORLANDO, Fla.--(BUSINESS WIRE)--Mar 25, 2024--
Talkdesk, Inc., a world AI-powered interaction halfway leader for enterprises of each sizes, is enabling interaction centers to elevate their customer experiences, empower agents, and streamline operations utilizing Talkdesk Ascend Connect, nan industry’s first generative artificial intelligence (GenAI) suite for on-premises environments. Announced coming astatine Enterprise Connect 2024, Talkdesk Ascend Connect allows enterprises to harness nan powerfulness of ample connection models (LLMs) and GenAI without overhauling their existing exertion stack.
According to nan 2023 Gartner® Forecast Analysis: Contact Center, Worldwide*, “the world conversational AI and virtual adjunct marketplace represents nan fastest-growing conception successful nan interaction halfway forecast pinch a projected 57.6% compound yearly maturation complaint (CAGR) from 2022 done 2027.” However, until now, astir interaction centers utilizing bequest on-premises interaction centers person been incapable to entree nan powerfulness of GenAI because of nan trouble integrating this game-changing exertion pinch their existing infrastructure.
Talkdesk Ascend Connect solves this challenge. Its elastic GenAI suite comprises 4 powerful components: Talkdesk Autopilot for conversational AI that tin resoluteness analyzable queries autonomously, Talkdesk Copilot pinch a real-time virtual adjunct for agents, Talkdesk Interaction Analytics to supply rich | operational insights, and Talkdesk AI Trainer ™ for responsible GenAI.
Talkdesk Ascend Connect tin beryllium utilized successful immoderate endeavor interaction halfway utilizing bequest third-party on-premises interaction halfway solutions.
What makes Talkdesk Ascend Connect unsocial is its no-code intuitive interface backed by Talkdesk AI Trainer and pre-built AI components. This allows accusation exertion (IT) teams and developers to quickly deploy, customize, and support GenAI models done elemental drag-and-drop tools. This accelerates time-to-value without needing in-house information scientists aliases specialists pinch AI aliases instrumentality learning (ML) expertise.
Since 2018, Talkdesk has been a pioneer successful combining AI pinch unreality interaction halfway solutions. This first-mover advantage allowed nan institution to create robust, enterprise-grade AI models and a proven level recognized for its security, compliance, and reliability. Talkdesk solutions meet nan highest information standards, pinch much than 30 certifications, including SOC, 27001, PCI DSS Level 1, HIPAA, and GDPR compliance. Talkdesk is besides designated FedRAMP In Process, indicating it will meet nan basal information standards group by nan U.S. government.
More accusation astir Talkdesk Ascend Connect and nan afloat Talkdesk GenAI portfolio tin beryllium recovered connected nan Talkdesk website aliases astatine Enterprise Connect 2024 successful Talkdesk Booth 1729.
Supporting Quote
Tiago Paiva, main executive serviceman and laminitis astatine Talkdesk, said: “Generative AI is revolutionizing customer acquisition by enabling personalized, data-driven interactions while dramatically enhancing interaction halfway productivity. For galore interaction centers, however, adopting this game-changing exertion has been difficult owed to nan complexities of integrating AI pinch on-premises infrastructure. Talkdesk Ascend Connect solves that challenge. Whether you want to substance business description , elevate customer experiences, empower agents, aliases streamline operations, Talkdesk Ascend Connect’s elastic AI suite allows these enterprises to toggle shape their CX strategy for nan GenAI era.”
*Gartner, Forecast Analysis: Contact Center, Worldwide; Gartner; May 10, 2023; Megan Fernandez, Daniel O’Connell. GARTNER is simply a registered trademark and work people of Gartner, Inc. and/or its affiliates successful nan U.S. and internationally and is utilized herein pinch permission. All authorities reserved.
About Talkdesk
Talkdesk Ⓡ is simply a world unreality interaction halfway leader for enterprises of each sizes. Talkdesk CX Cloud and Industry Experience Clouds thief enterprises present modern customer work their way. Our trusted, elastic and innovative interaction halfway level leverages AI and automation to thrust exceptional outcomes for their customers and amended nan bottommost line. Serving endeavor customers successful complete 100 countries, we partner pinch our customers to present continuous invention and breakthrough results. Our unwavering committedness to doing what we opportunity we will do and our finance successful nan highest levels of information and reliability for our products make america 2nd to nary successful nan industry. Improve customer experiences, summation ratio and turn gross pinch Talkdesk, a unreality interaction halfway level built for your industry. Learn more and return a self-guided demo astatine www.talkdesk.com.
Talkdesk is simply a registered trademark of Talkdesk, Inc. All merchandise and institution names are trademarks™ aliases registered® trademarks of their respective holders. Use of them does not connote immoderate affiliation pinch aliases endorsement by them.
View root type connected businesswire.com:https://www.businesswire.com/news/home/20240325539894/en/
CONTACT: MEDIA CONTACT:
Christie Blake
[email protected]
KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA FLORIDA
INDUSTRY KEYWORD: ELECTRONIC DESIGN AUTOMATION SECURITY TECHNOLOGY MOBILE/WIRELESS SOFTWARE NETWORKS ARTIFICIAL INTELLIGENCE
SOURCE: Talkdesk, Inc.
Copyright Business Wire 2024.
PUB: 03/25/2024 11:25 AM/DISC: 03/25/2024 11:25 AM
http://www.businesswire.com/news/home/20240325539894/en
