More Amazon shoppers are scamming sellers with fraudulent returns

Amazon makes it truthful easy for consumers to return products that immoderate shoppers are taking advantage of nan argumentation and scamming sellers. 

One mini business proprietor who utilized to waste clothing and accessories connected Amazon described a customer returning a brace of flip-flops connected an bid for Nike cleats. Another shopper swapped a Coach wallet for an imitation accessory, according to a caller Wall Street Journal report. 

"Amazon sellers get each kinds of junk returned backmost to them," Wall Street Journal newsman Sebastian Herrera, nan writer of nan report, told CBS News. 

He said different business proprietor that sells households items received cablegram boxes and soiled soap bars backmost from buyers making returns. "It's really thing you tin imagine. People vessel each kinds of junk backmost and they do it everyday."

Sellers who get bogus returns connection deficiency overmuch successful nan measurement of recourse. They tin record what's called a return theft claim, but that doesn't guarantee they'll beryllium made whole.  

For its part, Amazon said it has "no tolerance for fraudulent returns," a institution spokesperson told nan Wall Street Journal. 

"Sellers don't person a batch of ways to combat this," Herrera said, noting that Amazon's policies thin to favour buyers. "A large portion of this rumor is Amazon has really group up its strategy to please customers, and a batch of that has to do pinch easy returns," he said.

Sometimes, erstwhile Amazon decides nan costs of processing a return is excessively high, nan unit elephantine moreover gives customers refunds connected low-cost items they don't want while still allowing them to support nan products. 

It's but 1 situation merchants connected nan level face, and a logic why nan Federal Trade Commission is suing nan online retailer.

"A batch of sellers are not happy pinch Amazon because they consciousness squeezed by nan institution and not very supported," Herrera told CBS News. "And return theft is conscionable 1 illustration that they database [as] an area wherever they don't person a batch of powerfulness complete Amazon." 

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