FTC sends $5.6 million in refunds to Ring customers as part of video privacy settlement

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NEW YORK (AP) — The Federal Trade Commission is sending much than $5.6 cardinal successful refunds to consumers arsenic portion of a colony pinch Amazon-owned Ring, which was charged pinch failing to protect backstage video footage from extracurricular access.

In a 2023 complaint, nan FTC accused nan doorbell camera and location information supplier of allowing its labor and contractors to entree customers’ backstage videos. Ring allegedly utilized specified footage to train algorithms without consent, among different purposes.

Ring was besides charged pinch failing to instrumentality cardinal information protections, which enabled hackers to return power of customers’ accounts, cameras and videos. This led to “egregious violations of users’ privacy,” nan FTC noted.

The resulting settlement required Ring to delete contented that was recovered to beryllium unlawfully obtained, found stronger information protections and salary a hefty fine. The FTC says that it’s now utilizing overmuch of that money to refund eligible Ring customers.

According to a Tuesday notice, nan FTC is sending 117,044 PayPal payments to impacted consumers who had definite types of Ring devices — including indoor cameras — during nan timeframes that nan regulators allege unauthorized entree took place.

Eligible customers will request to redeem these payments wrong 30 days, according to nan FTC — which added that consumers tin contact this case’s refund administrator, Rust Consulting, aliases sojourn nan FTC’s FAQ page connected refunds for much accusation astir nan process.

In a connection sent to The Associated Press, Ring said that bad actors took emails and passwords that were “stolen from different companies to unlawfully log into Ring accounts of definite customers” who utilized nan aforesaid credentials connected aggregate sites backmost successful 2019 — adding that nan institution promptly addressed this by notifying those it discovered to beryllium “exposed successful a third-party, non-Ring incident” and taking action to protect impacted accounts.

Ring did not instantly reside nan FTC’s allegations of labor and contractors unlawfully accessing footage.

Earlier this year, nan California-based institution separately announced that it would stop allowing constabulary departments to petition doorbell camera footage from users, marking an extremity to a characteristic that had drawn disapproval from privateness advocates.

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