1 month ago
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SAN FRANCISCO--(BUSINESS WIRE)--Mar 25, 2024--
Front, nan modern customer work platform, coming announced that co-founder Mathilde Collin is stepping into nan domiciled of Executive Chair of Front and has appointed Dan O’Connell to return connected nan domiciled of Chief Executive Officer to thrust Front’s adjacent shape of growth.
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Mathilde Collin and Dan O’Connell. Courtesy of Front.
“Front started arsenic a squad inbox, and has now evolved into a modern customer work platform. It’s go an basal portion of nan day-to-day operations of complete 8,500 companies, arsenic shown by nan truth that complete 80% of our monthly progressive users are besides regular progressive users,” said Mathilde Collin, co-founder and Executive Chair astatine Front. “Our extremity is to build connected this momentum, leveraging AI to raise nan barroom for nan full customer work industry. Dan is nan champion personification to return nan reins for Front’s adjacent chapter: connected apical of his heavy AI expertise, his proven occurrence successful nan customer work abstraction and pinch scaling exertion businesses make him nan perfect personification for nan job.”
O’Connell joined Dialpad via a successful acquisition of TalkIQ, wherever he served arsenic Chief Executive Officer and helped specify nan conversational intelligence marketplace for income and work teams. At Dialpad, he served arsenic nan CRO, overseeing nan company’s income and support teams, and scaling nan business to surpass $200 cardinal successful yearly recurring gross (ARR) earlier transitioning to nan Chief AI & Strategy Officer role. Under O’Connell’s leadership, Dialpad became 1 of nan fewer AI-first businesses that ain their full AI stack, including in-house reside nickname and NLP models to a proprietary LLM trained connected six cardinal minutes of endeavor conversations to powerfulness summarization, categorization, and automation features.
“Front is already nan level of prime for companies looking to connection exceptional service. By leaning moreover harder into AI-enhanced technology, Front has nan imaginable to go nan uncontested leader,” said Dan O’Connell. “I’m honored to subordinate this talented group and thief build nan astir innovative customer work merchandise successful nan market.”
Front is nan modern customer work level that helps companies delight their customers, prosecute their teams, and build stronger businesses. The institution has witnessed resounding occurrence successful caller years: achieving “Unicorn” position aft its Series D raise successful 2022; acquiring Windsor.io to accelerate its AI roadmap; and being named connected nan 2023 Forbes Cloud100 database for nan 2nd twelvemonth successful a row.
“With her imagination and dedication, Mathilde has turned Front into a mission-critical level for thousands of businesses that differentiate connected their value of service. Furthermore, she accomplished this while building an award-winning institution civilization wherever labor thrive,” said Bryan Schreier, partner astatine Sequoia Capital. “I look guardant to partnering pinch Dan connected Front’s adjacent shape of maturation and invention arsenic he builds connected nan unthinkable instauration that Mathilde established.”
To study much astir Front, sojourn www.front.com.
About Front
Front is nan modern customer work level that helps companies delight their customers, prosecute their teams, and build stronger businesses. We’ve reimagined nan thief table for real-time squad collaboration crossed each customer connection channel, past powered it each up pinch AI and automation to resoluteness issues and thief teams activity faster. Customers get exceptional work whether they’re looking for a simple, instant answer, aliases personalized thief connected their astir analyzable issues — and you get nan analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of each shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay trust connected Front to present game-changing work that wins and retains customers for life. To study more, sojourn www.front.com.
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Jane Chong ([email protected])
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SOURCE: Front
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PUB: 03/25/2024 12:31 PM/DISC: 03/25/2024 12:32 PM
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